Service & Support Hours and Rates
The Core charges allow for up to 30 minutes of support, after that you will be billed per minute at the rate of $2.50 per minute.
NBXpress Service Contract customers are eligible for a 10% discount on all support rates.
Normal Business Hours
$75.00 for a 30 minute support session.
Monday thru Friday 8:00am – 5:00pm CST, excluding Holidays.
$175 for a 30 minute session.
Monday thru Friday 5:00pm – 12:00am CST, Weekends 8:00am – 12:00am, excluding Holidays..
After Hours Plus
$275.00 for a 30 minute session.
Sunday thru Saturday 12:00am – 8am CST, Holidays 12:00am – 12:00am (All Day).