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Key advantages for businesses

Many companies make the claim that they are the best or the easiest, but few can back up these claims. Allworx makes it easy to see why it is the only right choice for your business.

More savings for you

Allworx is priced right — your savings will be equal to or greater than any other fully-featured VoIP communication system.

No compromising on features

Allworx is the only analog, VoIP and data system available with a complete feature set for small businesses.

Phone interface
• 150 user extensions (e.g., individuals) with voicemail and 150 system extensions (e.g., conference rooms) without voicemail. Base system comes configured for up to 24 users and 24 system extensions. Optional software upgrades available for 25–48 users/extensions, 49–100 users/ extensions and 101–150 users/extensions.
• Primary Rate ISDN (PRI) line supported on T1 interface for 23 digital “B” channels via T1-A interface.
• ISDN switch types for PRI: 4ESS, 5ESS, DMS-100, NI-2.
• Three RJ-11 dedicated loop-start FXO ports supporting CO (Central Office) lines, expandable to 21 with Allworx Px 6/2 Expanders.1
• Five standard, dedicated RJ-11 FXS ports for analog phone or fax, expandable to 11 with Allworx Px 6/2 Expanders.1
• Supports SIP 2.0 (Session Initiation Protocol) for VoIP.
• Allworx supports both analog and VoIP phones. All VoIP phones are connected on the Local Area Network (LAN).
• Fax machine support — does not require a new CO line; system automatically utilizes the trunk for outgoing calls when not in use.
• Power Fail Phone Port for a dedicated analog phone ensures connectivity during power failure.
• Industrial strength surge protection built into all analog ports.
• TAPI compliant — included for all users with Call Assistant license.
• Each Allworx handset can have its own Direct Inward Dial (DID) inbound and outbound information.
• 3-Way Calling — each Allworx phone on the network can support its own three-way call.
• Seamless integration with Call Assistant.
• “Park” and “Hold” buttons on the handset.
• Fast and simple navigation of scrollable phone menus.

Auto attendant• Nine unique auto attendants.
• Time-dependent Auto Attendant routing options for day and night mode business hours.
• Compatible with Music-On-Hold and Overhead Paging systems.3
• Auto attendant can be fully customized.

Internet Telephony Service Providers (ITSP)2
• Connect the Allworx 24x to an ITSP and drastically reduce phone charges.
• Supports both ITSP and traditional phone lines (Central Office lines) simultaneously.
• Apply different dialing rules to different telephone services (i.e., ITSP vs. local telephone company).
• SIP Call Appearance functionality with incoming and outgoing VoIP calls.
• Allworx 24x is compatible with various ITSPs.2

Multi-site calling
• Each Allworx 24x can connect to other Allworx units — supports up to 99 other sites.
• Calls between offices are free over the Internet — no ITSP required.
• Calls can be seamlessly transferred between sites.
• VPN connection not required.
• Multi-site extensions allows businesses to setup and use a unique 3-digit or 4-digit uniform dialing plan across Allworx servers.

Presence management
• Each phone user gets seven unique phone presences (In Office, At A Meeting, On Vacation, On Business Trip, At Home, Away, Busy).
• Current presence is displayed on Allworx phones and built-in My Allworx Manager site for other users to see.
• Call routing structure can be changed by the Allworx System Administrator via the system software or by authorized users over the Internet via My Allworx Manager.
• User can “toggle” between presence settings via Allworx phone display, voicemail or My Allworx Manager site software.
• Each presence setting has its own call routing structure that can be changed at any time.
• Users can record a separate voicemail greeting for each of their presences.

Unified messaging
• Receive, review and respond to all email and voicemail in one InBox.
• Listen to, forward and delete voicemail messages via PC.
• Supports and consolidates multiple email accounts and phone extensions per user.
• Supports voicemail notification to cellular SMS text messaging services.
• Compatible with any POP3 or IMAP4 email client.

Off-Site Calling access
• Make outbound calls through the Allworx system by calling into your voicemail from anywhere.
• Authentication prevents abuse.
• Off-site Access calls leverage the company’s Caller ID information and local system phone lines (analog or SIP).
• Call information is tracked for call detail reports.
• To make multiple calls, external dial tone returns after recipient hangs up. Voicemail
• Receive SMS text message alerts on your cellphone when voicemail is left at the office.
• Escalate your text message alerts to multiple mailboxes and email addresses.
• 1000 hours of voicemail — virtually unlimited voicemail capacity.
• Listen to and manage voicemail in your email InBox or over the phone.
• Reply to voicemail with email; include voicemail in outgoing email message as an attachment.
• Voicemails are automatically purged from phone when managed from email InBox.
• 16-port voicemail system; date and time stamping.
• Messages can be listened to, saved, deleted or forwarded to another extension.
• Direct access to voicemail from on and off site.
• Message Waiting and New Call indicators supported through Allworx phones.
• Voicemails can be sent to any POP3 or IMAP4 email client.
• One phone can display multiple voicemail indicator lights to other mailboxes. Follow-Me-Anywhere calling
• Routing can simultaneously follow multiple phones, including outside lines and cell phones.
• Each of the seven unique phone presences for each user has its own routing rules and filters.
• Incoming Caller ID can drive different call routes.

Remote users
• Remote IP phone users connect to Allworx 24x via Internet.6
• Remote plug-and-play with Allworx VoIP phones.
• After initial setup, remote Allworx phones connect easily to Allworx 24x with minimal user intervention.
• Remote Allworx phones can:
– be programmed from main office
– receive calls from queue(s)
– use Intercom feature
– access main office’s local phone line from any location (call from overseas at local rates)
– operate without additional licenses
– access all other main phone functions (Direct Station Selection, Busy Lamp Field, Line Appearances, Call Appearances, SIP Appearances, Queues).
• Non-Allworx phones will work, depending on the type of phone used.5

Internet Telephony Service Providers (ITSP)2
• Connect the Allworx 24x to an ITSP and drastically reduce phone charges.
• Supports both ITSP and traditional phone lines (Central Office lines) simultaneously.
• Apply different dialing rules to different telephone services (i.e., ITSP vs. local telephone company).
• SIP Call Appearance functionality with incoming and outgoing VoIP calls.
• Allworx 24x is compatible with various ITSPs.2 Page 4, Allworx 24x Overview Industry compatibility
• Compatible with third party SIP 2.0 compliant endpoints, including phones, gateways and wireless devices.
• Supports G711 and G729 endpoint connections.
• Compatible with ITSPs (Internet Telephony Service Providers).2
• Supports SIP 2.0 (Session Initiation Protocol). Security
• Outbound call control with PIN codes and system-wide blocking.
• Password protection at both user and administration levels.
• Call detail reporting of all phone system activity with easy export to Microsoft Excel or any standard spreadsheet program for further analysis.
• System backup and restore — automatically saves configuration attributes, voicemail and email messages.

– Audited outside line access
– Call blocking
– Call forward and transfer
– Call hold
– Call monitors
– Call park and retrieve
– Call pickup
– Call Queuing1, 4
– Call routing
– Call waiting
– Caller ID
– Dial by name or extension; dial from directory
– Distinctive ring
– Do not disturb
– External call routing
– Flexible numbering plan
– Hunt groups
– Internal extension distinctive ring
– Multiple line access
– Overhead paging3
– Parking orbits
– Programmable parked calls
– Private lines
– Redial
– Speed dialing
– TAPI support — automatic dialing1

High end calling features
• Four built-in eight seat conference bridges.1
• Each Allworx phone can support its own three-way conference call.
• Programmable dialing plans route your calls to the lowest cost long distance provider.
• Broadcast message capability — internal or external distribution lists.
• One Touch Day-Night Mode PFK Button allows users to toggle between day and night modes at the press of a button.
• A Dual Language Pack is available in English and Castilian Spanish.